Almost every message that reaches this page is about an order — where it is, how to change it, or how to claim the 60-day refund. Those are handled by the seller, not by us, so this page routes you to the right desk first.
We are an independent guide, not the Thermo Burn Pro support desk. We did not take your payment, we cannot see your order, and we cannot ship, track, cancel or refund it. Anything to do with a purchase has to go to the seller who processed it.
The Thermo Burn Pro bottle label carries the distributor’s own published contact details, and those are the ones customer service answers on:
These details are transcribed from the product’s own label art and are the seller’s, not ours. We do not staff them and cannot answer for them. If the details on your bottle differ from the ones above, use the details on your bottle and your order confirmation email.
Whichever channel you use, quote the order number from your confirmation email, the email address you ordered with, and the delivery postcode. Order status, tracking numbers, address changes and cancellations all live in that order record, which only the seller can open.
The 60-day money-back guarantee is the seller’s, and refund requests are processed by the store where the purchase was completed — not by this site and not by any marketplace reseller. Contact them within 60 days of the order date, quote the order number, and follow the return instructions they give you before shipping anything back. If you bought from a third-party marketplace listing rather than the official store, the manufacturer’s guarantee will not usually cover it; you would be relying on that marketplace’s own returns policy instead.
For a correction, a source we should have read, a broken link, or a question about how we research these pages, email [email protected]. We read everything and we correct factual errors quickly, but we cannot help with orders, payments or deliveries — see the section above for those. Editorial replies are typically within 1–2 business days.